Privacy Policy

Last updated: 04 August 2025

Karina Feldmann Psychology (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website and use our services.

1. What Information We Collect

We may collect personal information from you when you:

  • Submit a message via our contact form (name and email address)

  • Book an appointment via our third-party booking platform, Halaxy

The information collected may include:

  • Full name

  • Email address

  • Contact number

  • Appointment details

  • Health or medical information relevant to your care (via Halaxy)

2. How We Collect Your Information

We collect information in the following ways:

  • Directly from you when you fill out our contact form or communicate with us

  • Through our appointment booking system powered by Halaxy

3. Why We Collect Your Information

We collect your personal information in order to:

  • Respond to your enquiries

  • Book and manage appointments

  • Provide services related to your health and wellbeing

  • Comply with professional obligations and legal requirements

4. Use of Halaxy

Appointment bookings and related health information are managed via Halaxy, a secure healthcare platform that complies with relevant privacy and health data regulations.

You can view Halaxy’s privacy policy here.

5. How Your Information Is Stored and Protected

  • Our website uses SSL encryption to protect your information during transmission.

  • Health and medical information is stored securely by Halaxy, not directly on our website.

  • We take reasonable steps to protect your data from misuse, loss, or unauthorised access.

6. Disclosure to Third Parties

We do not sell, rent or trade your personal information. We may disclose your data:

  • To trusted third parties (such as Halaxy) who assist us in delivering our services

  • Where required by law, court order, or regulatory authority

7. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates to your information

  • Withdraw consent or request deletion of your data (subject to legal requirements)

To make a request, please contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Karina Feldmann Psychology
Email: info@karinafeldmannpsychology.com.au
Phone: (02) 7231 7113

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.